They might be growing their revenues but Australia's major airports aren't turning it into improved facilities.
The Australian Competition and Consumer Commission’s latest monitoring report shows Brisbane was the only airport to achieve an overall average rating of good, while Sydney, Melbourne and Perth continue to be rated satisfactory.
The commission found Brisbane continued to be ranked highest by both passengers and airlines, while travellers still rated Sydney the worst. Several services at Perth airport – including check-in and baggage processing – were rated poor.
Commission chairman Rod Sims said the airports had continued to generate substantial revenue not matched by an increase in the overall average quality of service.
“In fact, service quality has declined over the past decade,” he said.
All monitored airports recorded boosts in car park revenue during 2013-14, with all but Melbourne growing their margins. Sydney airport raked in the biggest, with its take rising nearly 12 per cent to $88.1 million.
The commission found Perth airport cheapest for short and long stays, with the other terminals offering similar prices.
Sydney airport did not increase any domestic short-term car parking prices during the year, it found.
Brisbane was the only facility not to increase the number of car spaces over the year, with expansions in other cities.
Passenger numbers grew the most through Melbourne – by four per cent to 31.2 million – largely driven by international guests.
- Despite growing margins and revenues, there has been no significant change to overall average quality of service at airports
- Brisbane Airport remained unchanged with an overall rating of good
- Sydney, Melbourne and Perth Airports were rated satisfactory
- All airports recorded increases in car park revenue
- All airports, except Melbourne, increased car park margins
- All airports, except Brisbane, increased the number of car park spaces.