The Consumer Protection Reform Strategy purported to offer new assurances that consumers would be treated fairly. As its name suggests, however, it was a ‘strategy’ contrived as an imitation of reform and never intended as a new consumer protection reality.

1. Registration From its inception, the registration regime lacked any integrity. The qualifications for ‘registration’ under the Building Act 1993 were ignored by the governance bodies, with all ‘registered building practitioners’ simply grandfathered over to the new system. In a report released in 2000, the Victorian Auditor-General disclosed the reality:…