The links between workplace design and the health and well-being of employees has come under an increased spotlight.
From office air temperature to natural light to the configuration of furniture, designers are under mounting pressure to deliver successful spaces that work to create impactful workplaces that maximise performance, productivity and happiness.
While many workplaces are taking the cookie-cutter approach of “injecting fun” into their spaces through the likes of beanbag areas or foosball tables, there is actually a lot more more to it according to B + H Architects interior designer Deanna Hayko.
Hayko describes it as “Workplace Ecology,” a term coined to describe the connection between design, productivity and well-being.
In a recent article on REMI Network, journalist Michelle Ervin details a session Hayko conducted at this month's National Summit on Corporate Real Estate.
Hayko revealed the three questions she asks her workplace clients:
- Does performance actually matter in the workplace?
- Should today’s workplace really be user-focused?
- Can happiness truly affect the company’s bottom line?
She also noted that while “workplace ecology” isn’t an exact science, it does require significant consideration. Hayko further predicted that choice and flexibility will continue to rule, as a means of ensuring health and well-being for employees will be "front of centre" of workplace design by 2020.
A growing body of research shows that a vast amount of employee dissatisfaction, including low engagement and productivity, is linked to the workplace itself.
For example, Gallup recently completed a 142-country study, State of the Global Workplace, surveying approximately 180 million employees to find that a mere 13 per cent of employees worldwide are engaged at work.
“At the regional level, Northern America (the U.S. and Canada) have the highest proportion of engaged workers, at 29%, followed by Australia and New Zealand at 29%,” the study stated.
When it comes to performance, Hayko says it’s about encouraging engagement, with everyone from the business owner to the real estate community to design professionals playing a role.
In terms of the design professional, Hayko describes it as a “shift from uniformity to variety, with fewer assigned spaces and more collaborative spaces such as cafes, lounges and telephone rooms."
“The workplace square footage really isn’t changing a whole lot,” she adds. “It is decreasing slightly, but what’s far more important is how it’s being assigned and unassigned,” she said.
Many Australian projects are delving into what are known as “hierarchy neutral spaces".
Sydney firm Those Architects recently completed a commercial fit out for Ansarada, a financial company which provides virtual data rooms for businesses.
The project secured first place in the 2014 Australian Interior Design Awards for transforming a historic wool-store into a modern, technology-focused workspace.
At the heart of the workplace is the staff-focused design that sees every employee from the CEO to the receptionist sitting at the same desk. This allows for easy collaboration between peers and facilitates a move away from highly compartmentalised offices to ones that foster a more democratic way of thinking.
The design also includes a fitness area and suspended swings to allow for thoughtful conversation in a way that helps reinvigorate staff in the high demand workplace.
This leans into Hayko’s next question, responding to “the user focused" workplace.
Hayko describes the need for choice as key and outlines its three different aspects: privacy, the work style and collaboration.
“There’s a direct link between choice and wellbeing, she said. “Especially if we spend 36 per cent of our time at work…we better know how to provide choice," she said.
This was also highlighted in recent research by global architecture and design firm Gensler, which highlighted choice as something that consists not only of where staffers physically work but also of their ability to control their individual environment.
“Personal control of storage, lighting levels and HVAC functionality vests each worker with a sense of ownership and gives them the ability to achieve their own level of optimal comfort," said Kirsten Ritchie, PE, LEED AP O+M principal at Gensler's San Francisco. "Making sure a workspace has a variety of settings, from desks to private focus rooms to larger meeting rooms, also lets people choose when and where to get things done.
Hayko cites workplace happiness as a direction, referencing the estimated $300 billion cost in lost productivity due to workplace stress in 2010 in the US as reported by Worldcrunch.
“It’s not about indulging individuals with all kinds of means of space by giving them (the) ability to do yoga, or ability to have their meetings outside, or providing them an outdoor tennis court or indoor swimming pool," she said. “What’s the culture?"
In terms of what makes an employee happy, Energy Project founder and CEO Tony Schwartz lists four core areas of need: physical, emotional, mental and spiritual.
Schwartz's recent blog post on Why the ‘Best Places to Work’ Often Aren’t, he challenges results from Glassdoor’s and Fortune's recent list of the best places to work.
He believes the results demonstrate the low expectations of employees who may be rationalising their choices, learning not to expect more from their employers.
Schwartz also believes the lists don't measure the quality of employees' lives, where time and energy are key to performance and happiness. Google is regularly on these lists for its innovative workplaces, many of which other organisations try to replicate instead of looking at the culture of their own employees.
"Energy is our most precious resource," Schwartz writes. "In physics, it’s defined starkly as 'the capacity to do work.' Higher demand in the absence of sufficient rest and renewal means less energy. Less energy means less capacity."
Schwartz advises employees to create "work environments that enable and encourage all employees to regularly refuel and renew themselves, both on and off the job. That will make them capable of bringing the best of themselves to work.