Smarten up construction? Why would we want to do that? Well, if your new phone arrived with scratches, poorly fitting parts and some features not working you would be decidedly unimpressed. A similar experience with a new car would have it branded a ‘lemon’.

But poor quality construction is so commonplace that a special process exists just to deal with it – the defects rectification period. This highlights the stark difference between the performance of, and our expectations around, products from industries which have modernised (IT/telecoms and automotive manufacturing being two examples) and the…