In a fast-changing world, it's important to learn from success stories such as Airbnb. Similar changes could be coming to your industry...soon.

I spent Easter ‘up the coast’ with my family. We booked last minute. My parents had literally just arrived from the UK, and when nwe got to our destination, our apartment was dirty, dusty and dated. Some furniture was broken and the ceiling leaked when it rained. Fortunately, the ocean…