In the 2011 Brisbane floods, my friends Sarah and Tim lost almost everything: photos, documents, certificates and family treasures. Their friends, trying to be helpful, were too interested in saving the $100 IKEA sofa and random charity shop furniture rather than what was really important.

The same happens in transport. People are so busy trying to finish their tasks and make a profit to understand the problem they’re trying to solve in the first place. Or, they’re too eager to see their plan published on the net to listen to what the community really wants…